To authorize Jive to send emails on your behalf you will have to include it in your SPF record. The SPF record mechanisms used by Jive are shown below depending on your region.
For US Customers
ip4:22.214.171.124 ip4:126.96.36.199 ip4:188.8.131.52 ip4:184.108.40.206 include:sendgrid.net
For EU Customers
ip4:220.127.116.11 ip4:18.104.22.168 ip4:22.214.171.124 include:sendgrid.net
For more information on SPF please click on the button below.
Jive does not support DKIM at this moment, please contact their support team for more information.