If you're experiencing loading or login issues with Red Sift, it’s often due to network restrictions or blocked URLs. Follow this guide to find out how to resolve them.
Step-by-Step Guide to Fix Red Sift Login Issues
To resolve login errors, ensure that the following URLs are allowed within your network.
Shared Hostnames (All Regions):
https://*.redsift-1012.firebaseapp.comhttps://*.ondmarc.com
UK Region:
https://*.redsift.cloudhttps://*.sync.redsift.cloudhttps://public.sifts.iohttps://*.ondmarc.com
EU Region:
https://*.eu.redsift.cloudhttps://*.sync.eu.redsift.cloudhttps://public.eu.sifts.io
US Region:
https://*.us.redsift.cloudhttps://*.sync.us.redsift.cloudhttps://public.us.sifts.io
Allowing these URLs ensures that your network does not block the essential connections needed for Red Sift to function properly.
Common Causes of Red Sift Login Errors
Network Restrictions:
Login errors often occur due to blocked URLs. Ensure the URLs listed above are allowed based on your region.Firewall Settings:
Firewalls, VPNs, or security layers like DLP, WAP, or load balancers might restrict the URLs. Check that your firewall settings are not blocking access.Browser Cache:
Outdated or corrupted cache files in your browser may lead to login issues. Clear your browser cache or try using an incognito window to resolve this.
Additional Troubleshooting Steps
Check Your Internet Connection: Make sure your connection is stable.
Update Your Browser: Ensure you're using the latest version of your browser for better compatibility.
Network Restrictions: If you’re on a corporate network, consult your IT administrator to confirm that your network isn't restricting access to these URLs.
Need Further Assistance?
If you've allowed the necessary URLs and are still facing login issues, please contact us via Live Chat or Case Hub.